Shipping policy

At our store, we are committed to providing you with a seamless shopping experience, including fast and secure shipping.

-Shipping Fees 
Shipping fees for orders will be borne by the customer. The shipping cost varies depending on the delivery destination. Please refer to the shipping fee list below.

 -Shipping Fee List by Region 

• All products (Up to 0.8 kg)
  
  • Singapore: 10 SGD 
  • Japan: 750 JPY
  • Other Asian Countries: 15 USD
  • Oceania, Europe: 21 USD
  • America, Africa: 26 USD

If your order exceeds above weights, please refer to this [link] for more information.

 

-Shipping Period 
Estimated delivery within 3 to 14 business days.

-Order Processing Time 
Orders are processed within 3 business days. Orders placed on weekends or holidays will be processed the next business day. During peak periods, processing times may be longer.

-Tracking Your Order 
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order's progress via our carrier's website.

-Customs, Duties, and Taxes 
International orders may be subject to customs duties and taxes, which are not included in our shipping charges. Customers are responsible for any customs fees, taxes, or other charges levied by their country.

-Damaged or Lost Orders 
We take great care in packing your order, but if your product arrives damaged or is lost in transit, please contact us immediately. We will work with you to resolve the issue as quickly as possible. 

-Returns and Exchanges 
Please refer to our Refund Policy for detailed information about returning or exchanging products.

-Contact
For any questions or concerns regarding our shipping policy, please contact us via the contact page.
We are here to help and ensure your shopping experience is nothing short of excellent.

-Policy Updates
Morus Inc. reserves the right to update this shipping policy at any time. We recommend reviewing it periodically to stay informed of any changes.